Yog tias qhov uas yuav los ntawm lub khw muag khoom lub tsheb tsis haum rau lub tsheb lossis muaj qhov tsis raug, nws tuaj yeem xa rov qab rau tus muag khoom hauv qee qhov xwm txheej. Cov xwm txheej rau cov khoom xa rov qab yog txiav txim siab los ntawm Consumer Protection Law.
Cov Lus Qhia
Kauj ruam 1
Nug lub chaw haujlwm pabcuam luam cov ntawv pov thawj rhiav ntawv pov thawj thiab ntawv pov thawj uas cov khoom seem tau them yog lossis tsis yooj yim lub tsheb.
Kauj ruam 2
Hu rau lub chaw muag khoom ntawm lub khw pib, nthuav qhia daim ntawv them nyiaj rau kev yuav khoom seem thiab daim ntawv pov thawj ntawm qhov chaw nres tsheb tsis pub dhau kaum plaub hnub suav txij hnub yuav khoom. Sau cov lus tsis txaus siab. Tus neeg muag khoom yuav tsum muab tus qauv ntawm nws. Muab daim ntawv pov thawj thiab cov chaw nres tsheb pabcuam rau daim ntawv thov. Nthuav cov khoom seem uas tau yuav.
Kauj ruam 3
Yog tias cov khoom seem tau xaiv tsis raug los ntawm tus neeg muag khoom, lub khw muag khoom yuav tsum hloov nws nrog tus "raug" lossis xa rov qab cov nyiaj. Qee qhov yuav tsum tau ua nyob ntawm cov khoom seem rov qab: nws yuav tsum sib haum rau cov neeg siv khoom zoo, yuav tsum tsis txhob muaj qhov kab ntawm kev teeb tsa ntawm nws, kev ntim khoom yuav tsum tsis txhob nraus lossis lo. Yog tias cov khoom seem yog muaj qhov tsis xws luag los yog tsis sib haum nrog tus lej uas tau qhia ntawm lub pob, lub khw muag khoom yuav tsum muab cov nyiaj rov qab los yog pauv rau lwm tus (ntawm koj xaiv). Hauv lwm qhov xwm txheej, nws tsuas tuaj yeem sib hloov tau.
Kauj ruam 4
Nco ntsoov tias lub khw yuav tsis lees txais cov khoom seem rov qab yog tias nws tau yuav los ntawm kev txiav txim. Cov tsis nkag siab (uas tus neeg yuav khoom lub luag haujlwm ceeb toom txog thaum yuav khoom) thiab cov cuab yeej hluav taws xob tseem tsis lees txais rov qab.
Kauj ruam 5
Yog tias cov khoom seem them tau raug txiav txim los ntawm phau ntawv teev npe, muab nws cov khoom xa rov qab raws li Nqe Lus 26.1 ntawm Txoj Cai Kev Tiv Thaiv Tus Neeg Siv khoom hauv xya hnub txij li hnub yuav khoom. Yog tias cov ntaub ntawv ntawm cov txheej txheem thiab cov nqe lus xa rov qab tsis tau muab sau ua ntawv thaum lub sijhawm yuav khoom, cov khoom seem tuaj yeem xa rov qab tsis pub dhau peb lub hlis.
Kauj ruam 6
Tau txais nyiaj rau qhov khoom xa rov qab tsis pub dhau kaum hnub suav txij hnub uas tau thov lossis thov nyiaj. Them rov qab tus nqi ntawm cov khoom seem yuav los ntawm phau ntawv teev cov khoom siv tau ua tus nqi txo los ntawm lub khw cov nuj nqis rau kev xa khoom los ntawm cov neeg siv khoom ntawm cov khoom seem rov qab.
